Technical Help Desk Support Specialist
Location: Brisbane, Queensland, Australia
What's in it for you?
12-month contract with potential extensions
Opportunity to provide first-line support for Microsoft Dynamics 365 CRM & Power Platform (including Power Pages)
Play a critical role in improving help desk processes, triage workflows, and end-user satisfaction
Role
We are seeking a Technical Help Desk Support Specialist to deliver first-line support and resolution for Microsoft Dynamics 365 CRM and Power Platform applications, including Power Pages.
In this role, you'll not only troubleshoot technical issues but also contribute to the design and improvement of help desk processes, documentation, and triage workflows to ensure efficient, scalable support operations.
You'll work closely with Tier 2/3 support, developers, and business analysts, while also supporting user onboarding, training, and continuous improvement activities. Occasional after-hours support may be required for critical incidents or deployments.
Key Responsibilities
Act as the first point of contact for technical issues related to Dynamics 365 CRM and Power Pages
Resolve or escalation Power Pages issues (login, access, layout, publishing, data display)
Log, categorize, and track support tickets using systems such as DevOps, Jira, or ServiceNow
Support the development and implementation of triage processes and escalation workflows
Document SLAs, escalation paths, troubleshooting steps, and knowledge base articles
Analyze ticket trends to identify recurring issues and recommend preventative measures
Collaborate with Tier 2/3 teams to resolve escalations, bugs, and feature requests
Contribute to UAT and deployment planning for new features or patches
Provide onboarding support and training to new Dynamics 365 and Power Platform users
What You'll Need
Essential Criteria
Experience in Technical support/help desk role (ideally with Microsoft Dynamics 365)
Hands-on experience supporting
Dynamics 365 CRM (Sales, Service, or custom apps)
Familiarity with
Power Platform
(especially Power Pages and Power Apps)
Understanding of CRM security roles, permissions, and user management
Experience logging/tracking tickets and following structured support procedures
Proficiency with Microsoft 365 apps (Teams, Outlook, SharePoint, etc.)
Strong problem-solving, organisational, and communication skills
Experience designing or improving help desk workflows/documentation
Knowledge of Dataverse, Power Automate, and Power Apps architecture
Certifications such as
PL-900 (Power Platform Fundamentals)
or
MB-910 (Dynamics 365 Fundamentals)
Exposure to integration/automation tools (Power Automate, Azure Logic Apps)
If you have what it takes to thrive in this role and want to know more, reach out to
Isha Khanna
at
Joining Akkodis as a Consultant
Weekly Pay
No payrolling processing fees
Upskilling opportunities and training discounts
Consultant gatherings events
Akkodis SME meet ups/information sessions
EAP Support Program
Dedicated Account Management Support Team
Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds.
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