Townsville Aboriginal and Islander Health Service – Townsville QLD
The Medical Receptionist is responsible for acting as the first point of contact for all patients/visitors presenting to TAIHS clinical services. The Medical Receptionist is required to greet patients/visitors on arrival, coordinate patient appointments, maintain patient admission records and perform other tasks relevant to ensuring the effective and efficient functioning of main reception. This role is critical in ensuring a high standard of customer service is provided to all patients and visitors to TAIHS clinics.
Duties & Responsibilities
* Undertake open and close procedures of the main reception area
* Greet and welcome patients/visitors presenting to the clinic
* Ensure a high standard of care and confidentiality is provided to patients, doctors, and workforce
* Ensure the provision of excellent communication and customer service skills to patients and employees
* Assist patients with enquires and appointments when they arrive at the clinic in person
* Answer phones and incoming enquiries in a timely manner remaining confidential with information at all times
* Book and confirm patient/transport appointments
* Undertake general administrative duties to support the effective operations of the clinic
* Ensure a friendly and courteous disposition with all communication
* Ensure the accuracy of messages taken and appropriate announcement of callers to call recipients
* Ensure competence in two-way radio operation
* Ensure all client documentation is scanned accurately and in a timely manner
* Ensure vehicle maintenance and servicing are maintained in consultation with Assets, Facilities and Infrastructure Lead
* Ensure patient appointments including bookings, confirming, cancellation, rescheduling as required is actioned
* Provide administrative support for Health Professionals, i.e., filing, scanning, and photocopying
For more details, please read the full position description here
For all inquiries – Applications open until 21st December.
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