THE ROLE
THE ROLE - Role overview and responsibilities as listed.
- Greet and welcome guests with a warm, professional demeanour, ensuring a smooth and efficient check-in and check-out process.
- Operate the hotel’s Property Management System (PMS) to process reservations, cancellations, and modifications, and ensure accurate data entry and financial processing.
- Address guest inquiries and requests in a timely and courteous manner, ensuring their needs are met or directing them to the appropriate departments.
- Handle guest billing, payments, and account management, including processing cash, credit, and other payment types. Resolve any billing discrepancies and ensure accurate folio balances.
- Ensure compliance with all front office standard operating procedures (SOPs) and hotel policies, maintaining consistency in service delivery, guest interactions and operational tasks to meet the hotel standards.
The Requirements
- Previous experience in a luxury or lifestyle hotel environment is preferred, but not required.
- Solid interpersonal and communication skills with a commitment to delivering excellent guest service.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficiency in Opera Cloud is advantageous.
- High attention to detail and strong organisational skills.
- Ability to work a variety of shifts including evenings, weekends and public holidays.
Qualifications
- Must have valid Australian Working Rights.
Application details: First name, Last name, Email, Phone, Resume. We accept .pdf, .doc, and .docx formats. The file must be of type doc, pdf, docx and not exceed 2MB. These questions are a must. By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. This field is required.
Thank you for applying! Valuable luck!
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📌 Guest Service Agent
🏢 Mondrian Seoul Itaewon
📍 City of Gold Coast