Hotel Operations Manager Role Overview
Key Responsibilities:
* Leadership and Team Management: Direct, oversee front and back of house operations.
* Organize shifts for employees to maintain a positive work environment.
* Promote the hotel name and brand in the local community.
* Maintain operational costs and expenses by liaising with stakeholders.
* Review product quality and standards regularly.
* Train staff and ensure company policies are met.
* Ensure compliance with sanitation and safety regulations.
* Document operations, incidents, and performance metrics.
* Appraise employee performance and provide constructive feedback.
* Engage with customers regarding concerns, complaints, and queries.
Requirements:
* Industry-specific certifications such as leadership and management training.
* At least 1 year of prior experience in customer service, operations, team management, or duty management.
* A strong understanding of food & beverage, functions, hotel and venue operations.
* Relevant qualifications in hospitality management, marketing, or events management.
* Effective and efficient customer service skills.
* Strong leadership, organisational skills, and punctuality.
* The ability to work effectively as a team to achieve goals.
* Access to reliable transport.
Benefits: Salary negotiable from $70-$80K + Super depending on experience.