Functions & Events Manager at The Big Easy Group
Premium Hospitality Role – Functions & Events Manager
Location: Adelaide, SA
Employment Type: Full-time
Salary: $70,000
Workplace: 299 Rundle St (The Stag Public House / Tarantino's)
About Us
We are a nationally recognised premium dining group delivering innovative and elevated restaurant experiences across South Australia. Our team is led by celebrated chefs and hospitality leaders, with a focus on exceptional guest service, high-quality produce, and curated beverage programs.
As part of our continued growth and refinement, we are looking for an experienced and passionate functions & events manager to join our team.
The right candidate may be offered a 12-month development pathway, with the opportunity to migrate into a broader, multi-site leadership role upon successful completion.
About You
We are seeking candidates who are organised, service-driven, detail-oriented, and comfortable in a structured and high-pressure environments. You will have a genuine passion for hospitality and a commitment to delivering memorable, elevated experiences.
Key Responsibilities
The role of the Functions & Events Manager is to assist the Venue manager in ensuring the Functions & Events operations of the venue are organised and executed, to achieve the business goals.
The key purpose of this role is to handle customer communications & lead the team, plan and execute to deliver exceptional customer experiences, maintaining the highest standards of service, cleanliness, and staff culture. The role requires a hands-on approach, leading by example embodying the ethos of the brand and fostering a positive, supportive environment for staff to thrive and serve customers with passion and knowledge.
Key Responsibilities:
1. Function planning & execution
Manage guest communications for bookings & function requests, arrange walk-throughs, and secure the desired space.
Secure beverage & food offerings, offering a knowledgeable, accommodating and personalised service
Create detailed run-sheets, & provide these to our internal teams 2 weeks prior to the function.
Communicate with our FOH team (Bar & Venue Manager) to ensure we are accurately stocked and staffed for all functions.
Communicate with our BOH team to ensure smooth operations of food preparation and service, including accommodation of dietary requirements.
Lead the function execution, ensuring we deliver a high service standard.
Meeting and greeting hosts, and checking in with them through-out the night to ensure we deliver an experience that exceeds expectations.
Ensure post-function reporting is completed accurately at the end of each function.
Sweat the small details, ensuring every aspect of service is meticulously executed. Coach the team to do the same.
Ensure shift management is effective, including daily briefings, role allocation, and clear communication.
Handle conflict resolution and provide staff with a safe and supportive work environment.
Identify and rectify any skill deficiencies within the team, collaborating with GMs and Venue Managers (VMs) for ongoing development.
3. Cleanliness & Presentation
Ensure the function spaces are always presented in a clean, organised, and welcoming manner.
Oversee function space opening and closing procedures, ensuring all operations run smoothly.
4. Guest Experience
Ensure marketing and internal teams keep function packages current and visible on websites.
Address customer feedback and complaints, delegating to operational teams as needed.
Specify internal training needs, including walkthroughs, customer service, and POS handling.
5. Operations
Work alongside the Chief Financial Officer (CFO) for precise functions and events reporting.
Send post function/event feedback surveys
Manage the invoicing process.
What We Offer
Opportunities for career progression within a respected hospitality group.
- 12 Month migration opportunity to a more holistic role for the right candidate.
Comprehensive onboarding and training
Access to tastings, supplier events, and ongoing professional development
A supportive environment of young and like-minded people
To Apply
Submit your CV and a short cover letter outlining your experience and the role you're applying for.
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