Imagine a career where you can drive meaningful change and shape the future of transportation.
About the Role
This exciting opportunity is for a Regional Services Manager who will be responsible for driving strategy and sales performance of service solutions within their region. You will support dealers and Key Account Managers in executing service contracts and fleet management services, analyzing regional trends to identify growth opportunities, and developing tailored proposals to drive sales and profitability growth.
* Lead the implementation of the Service Solutions Strategy within your region.
* Analyze regional trends to identify growth opportunities and develop tailored proposals.
* Seek and pursue new commercial opportunities and drive change initiatives.
Sales and Performance Management
* Drive sales performance across dealerships and key accounts.
* Lead dealer engagement to grow Service Solutions sales and utilization.
* Manage the dealer pipeline and proactively support business development efforts.
* Participate in major sales negotiations and support tender submissions.
Operational Support and Optimization
* Support the execution of service contracts and fleet management offerings.
* Monitor and report on performance metrics, including monthly and ad hoc reporting.
* Develop and implement strategies to enhance operational efficiency and close performance gaps.
* Lead or support regional meetings, project implementation, and improvement initiatives.
Collaboration and Communication
* Collaborate with Commercial Managers to forecast truck sales and align Service Solutions targets.
* Work cross-functionally on marketing, training materials, and process updates.
* Communicate Service Solutions updates and assist with global/local project execution.
Dealer and Customer Support
* Train and support dealers to effectively sell and manage Service Solutions at retail and fleet levels.
* Respond to dealer and customer inquiries related to service contracts, extensions, adjustments, and issues.
* Drive contract retention through proactive dealer engagement and customer follow-ups.
Fleet and Connected Services
* Support activation/deactivation and administration of Fleet Management and Connected Services (e.g., Volvo Connect, Fuel Tax Credit).
* Address daily operational queries from the Functional Mailbox.
* Manage invoicing with Credit Office for service agreements and dealer sponsorships.
Systems and Reporting
* Support system feedback and enhancement (CQ Online, VOSP, TSA1).
* Develop and maintain customized reporting tools to track sales and performance data.
What We Offer
We offer a range of benefits that will make you feel valued and supported in your role:
* A truly values-based organization with an inclusive workplace culture.
* The opportunity to work with international specialists to deliver locally tailored projects and initiatives.
* Benefits for applicable staff including access to wellbeing and safety partners, education assistance, service awards, income protection, private health insurance, personal computer loans, and more.
Requirements
To succeed in this role, you will need:
* Customer-oriented mindset and strong business/commercial acumen.
* Exceptional organizational and interpersonal skills.
* Strong leadership with the ability to engage and gain acceptance with stakeholders throughout the business.
* Strong project and change management skills.
* Strong customer service focus.
* Bachelor's degree or relevant management degree highly desirable.
Join Our Team
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