Position based at Melbourne Burwood or Geelong Waurn Ponds Campus, hybrid work arrangements.
Full-time fixed term from February 2026 until March 2027.
Responsibilities
* Offer technical support for Research systems prioritising issues for first point resolution and ensuring interactions are effectively tracked and documented.
* Ensure service requests and incident management are addressed promptly maintaining a high standard of resolution in line with service level agreements and performance targets and escalating complex queries where necessary.
* Efficiently manage and administer user access to multiple research systems.
* Monitor and review feeders daily and rectify errors communicating to teams where enhancements could improve data quality.
Qualifications
* Completion of a Degree without subsequent relevant work experience; or
* Completion of an Associate Diploma and at least two years subsequent relevant work experience; or
* Completion of a Post-Trades Certificate or Advanced Certificate and extensive relevant experience as a Technician; or
* An equivalent combination of relevant experience and/or education/training.
How to apply
Please submit your updated resume and a short cover letter outlining your skills and experience.
For a confidential discussion regarding this role please contact Lucy Edwards, Senior Systems and Data Officer.
Applications for this position close on Sunday 14th December at 11.55pm.
We value diversity and aim to build an inclusive environment that champions embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people and people of all abilities cultures sexual orientation and genders.
Key Skills: Corporate Paralegal, Eclipse, Facilities, IT Sales, Designing.
Employment Type: Full-Time.
Experience: years.
Vacancy: 1.
Monthly Salary: 83,407 - 93,548.
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