Medical Receptionist
telehealth medical clinic | tasmania-based | remote-friendly
We are seeking a reliable, compassionate, and highly organised Medical Receptionist to join our growing telehealth clinic. This role is ideal for someone who values professionalism, discretion, and patient-centred care, and who takes pride in keeping systems running smoothly behind the scenes.
About the role:
You will be the first point of contact for patients and play a vital role in ensuring a seamless and welcoming experience. Working closely with our clinical team, you will support daily operations and help maintain the high standards our patients rely on.
This role supports a telehealth service providing high-quality, patient-centred care across Tasmania and the mainland.
The position will commence with base hours of Monday to Friday, 2:00 pm to 5:00 pm. This is intended as an initial arrangement, with the expectation that hours will increase in the near future to 12:00 pm to 5:00 pm as the clinic continues to grow. During school holidays and peak periods, availability to work full days (9:00 am to 5:00 pm) will be required. Peak periods are planned in advance where possible.
We are looking for someone who is interested in growing with the clinic, with potential to progress into a Practice Manager role as the service expands.
key responsibilities
* managing incoming calls, emails, and patient enquiries
* booking and coordinating telehealth appointments
* processing payments and issuing invoices
* maintaining accurate and confidential patient records
* using Best Practice for patient management and clinical workflows
* preparing and managing documents and templates via HotDocs
* liaising with doctors and staff to support clinic flow
* assisting with general administrative tasks
About you
* previous medical reception or healthcare administration experience preferred
* experience with Best Practice and HotDocs highly regarded
* confident using practice management software and digital systems
* exceptional communication skills with a warm, professional manner
* strong attention to detail and ability to multitask
* sound understanding of patient privacy and confidentiality requirements
* able to work independently in a remote environment
* a suitable computer
* reliable internet connection, private workspace, and own computer suitable for remote work
* flexible and available to increase hours as the clinic grows and during school holiday periods
* interested in long-term growth within a supportive healthcare team
what we offer
* a role designed to grow in hours and responsibility
* flexible, remote-friendly work arrangements
* supportive and respectful team culture
* opportunity to grow with an expanding clinic
* potential career progression into a Practice Manager position
Applications will be reviewed as received, with the position available to commence in the coming weeks.
Job Type: Part-time
Pay: $30.00 – $45.00 per hour
Expected hours: 15 – 40 per week
Benefits:
* Work from home
Work Location: Hybrid remote in Hobart TAS