We are Coca-Cola Europacific Partners (CCEP), 42,000 people across 31 countries, working together to make, move, and sell some of the world’s most loved beverages. As a leading global consumer goods company, we support 4 million customers and continue to invest in new products and innovation to delight the 600 million people who enjoy our drinks each day.
In Australia, our portfolio includes the Coca-Cola family of products and well-loved brands such as Sprite, Fanta, Monster and Mother Energy, Mount Franklin, Powerade, Billson’s, and Grinders Coffee.
About the Role
Are you a problem-solver who thrives on delivering outstanding service? Join Neverfail as a Customer Service Coordinator, where your hands-on support will directly impact our customers’ satisfaction and operational success. This is a permanent, full-time role working Monday – Friday, based at our Distribution Centre in Yatala, QLD or in Salisbury, SA.
In this dynamic, site-based role, you’ll provide responsive service across multiple channels — phone, live chat, email, and face-to-face interactions at our service desk. Your day will be fast-paced and varied, moving between the warehouse, dispatch, and customer service areas to ensure smooth operations and happy customers.
What You Will be Doing
* Respond promptly and effectively to customer enquiries via phone, live chat, email, and in-person.
* Resolve delivery and service issues with empathy and efficiency, collaborating closely with logistics and dispatch teams.
* Provide real-time updates on deliveries, manage exceptions, and coordinate timely solutions.
* Support walk-in customers with collections, cooler swaps, and equipment returns, maintaining accuracy and professionalism.
* Maintain compliance with site safety protocols and PPE requirements at all times.
* Assist with operational tasks such as stock verification and cooler handling during customer collections.
* Keep detailed and accurate records of customer interactions and contribute to continuous service improvements.
Let’s Talk About You!
* Proven customer service experience, ideally within logistics, warehousing, or delivery operations.
* Strong communication skills and the ability to tailor your approach to diverse customer needs.
* Comfortable working independently and collaboratively in a fast-paced environment.
* Tech-savvy with experience using systems like Microsoft Dynamics, Excel, Teams, and others.
* Ability to navigate multiple systems to update and retrieve accurate customer and delivery information.
* Committed to site safety and operational compliance.
What’s in it for You?
* Enjoy ongoing learning opportunities and career development.
* Free drinks onsite and a generous monthly allocation of products (enough to share with family and friends) from our amazing brands!
* Access to our corporate benefits including Fitness Passport & discounts with our many diverse customers including Microsoft, Lenovo, Hertz, GoGet and Estee Lauder.
* Free family passes to Taronga Zoo, Perth Zoo & Queensland Australia Zoo & discounted access to Merlin Entertainment venues (including SEA LIFE Melbourne, Sunshine Coast & Sydney, WILDLIFE Sydney Zoo, Sydney Tower, and LEGOLAND Discovery Centre Melbourne).
* Access to our CCEP Care Program which helps our people work through the challenges of navigating Government Services, Social Welfare Organisations, and all other matters that impact on their emotional, psychological, financial, and physical wellbeing.
* Community giving, including opportunities to nominate community organisations you have a connection with for grants, 2x volunteer days per year and product donations
Ready to refresh your career? Apply now!
Coca-Cola Europacific Partners is committed to an inclusive, equitable and safe workplace where everyone is supported. If you need any accessibility adjustments during the process, please let us know. Your wellbeing matters to us.
When you join CCEP, you’re stepping into a global organisation known for developing exceptional talent. We invest deeply in learning, mobility and long-term growth, creating an environment where your ambition is backed and your career can thrive.
This role is subject to standard pre-employment checks, which may include references, working rights, background checks and/or medical assessments.