Overview
Bank Manager - Frankston, VICatWestpac
Join Westpac as a Bank Manager at our Bayside Shopping Centre branch in Frankston.
This is a full-time, permanent opportunity.
What's the role?
As a Bank Manager, you'll be the head and heart of a frontline banking team that aims to exceed the expectations of local customers, while playing a hands-on role in a community you're proud to call your own.
You'll inspire a team of customer service, sales and business specialists, set the standard for the Westpac Group experience, and drive the branch's success with accountability for financial, risk and operational outcomes.
You will recruit, coach and elevate your team to deliver a superior banking experience, contributing to the branch's and customers' success.
This is a full-time, branch-based role with hours across and inclusive of Monday to Friday.
Responsibilities
Hold accountability for compliance and risk management – build a culture of doing the right thing
Drive customer acquisition, service and retention – building genuine connections with customers and the community
Lead and uplift frontline staff through training, mentoring and performance management
Drive results that have a clear, positive and direct impact on overall branch performance – with responsibility for profit and loss
Take ownership of resolving customer concerns effectively and efficiently
What do I need?
Strong leadership experience, ideally gained in a Retail Banking environment (preferred, not essential)
Proven experience of holding accountability for risk and compliance, staff performance and customer experience
High-energy, with an ability to inspire and motivate a diverse team
Experience of working to fulfil business performance targets and spur growth
Ability to effectively de-escalate and address challenging situations by using strong communication and problem-solving skills
Why join us?
Special offers on banking products and discounts from top brands, including employee mortgage rates
A variety of leave options including Culture, Lifestyle and Wellbeing leave
Tailored learning and development opportunities to help your grow your career within the bank
Opportunities to contribute to the community through volunteering initiatives
How to apply
Create your future today by clicking the APPLY or APPLY NOW button.
We're committed to a supportive and inclusive community and welcome everyone—no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse communities.
If you need adjustments during the recruitment process, visit the People with Disability and/or needing Accessibility Requirements page on our website for more information.
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