NSW Department of Customer Service – Sydney Western Suburbs NSW
- Full-Time (35hpw) Temporary opportunity up to June 2027
- Salary Range $149,739 - $173,174pa + super
- Location is flexible across Revenue NSW offices with hybrid working – Parramatta is where the team sits
The Principal Business Analyst sits within the Land Tax team within Revenue NSW. Leads the review and analysis of the organisation’s business plans, services, processes and information needs to identify changes that lead to business improvements and support efficient delivery of business operations and performance in line with organisational strategies and operational plans.
Key Responsibilities
- Collaborate with multiple stakeholders across agencies, facilitate workshops to gather information and gain endorsement for requirements.
- Set priorities for change initiatives of high complexity, taking responsibility for investigation and implementation of changes to product scope.
- Reverse engineer and document complex database and legacy systems.
- Analyse and understand complex data relationships.
- Make viable recommendations for service improvements.
- Work within an agile team to design and deliver new products or services, and support continuous improvement.
- Lead the analysis and understanding of CRM systems to drive business and customer‑focused initiatives.
- Provide expertise in payment and billing systems to support financial and operational objectives.
- Manage and support legacy products, ensuring operational continuity while planning for system modernization.
- Lead the migration of legacy systems to microservices, ensuring alignment with the organization’s architecture and technical strategy.
- Collaborate with cross‑functional teams to develop end‑to‑end products that are integrated with organisational goals and IT architecture.
- Offer insights and understanding of revenue systems and product types to ensure product alignment with business needs (preferred).
To be successful in this role you will demonstrate:
- Experience working in fast‑paced agile environment.
- Strong experience in managing and creating roadmaps.
- Strong documentation skills, including ability to translate business requirements to stories with acceptance criteria.
- Strong experience in Agile Product Development – utilising relevant frameworks, methods and techniques.
- Experience of working in fast paced environment like start‑up organisations, MVP products, Solution Architecture and Designing.
- Proven experience in business analysis, including systems migration and product development.
- Strong understanding of CRM, billing, and payment systems.
- Experience managing and transitioning legacy systems to modern architectures such as microservices.
- Ability to work closely with technical and business stakeholders to ensure alignment with organisational architecture.
What we need from you
An up‑to‑date CV and a brief cover letter outlining how your skills and experience are aligned to the role.
For enquiries regarding this position, please contact ***************@customerservice.nsw.gov.au.
About Revenue NSW
Revenue NSW is the state’s principal revenue management agency and is part of the Department of Customer Service.
Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user‑centred digital solutions.
We are proud of our diverse and regional team and welcome adaptable working. We are open to this role being based at any one of our offices – Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.
Why work for Revenue NSW?
- Flexible office location across NSW.
- Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts.
- Accrued Days Off (days in lieu) in addition to Annual Leave.
- Ongoing access to industry approved self‑learning tools.
- Career agility including opportunities to work on different programmes.
- The opportunity for meaningful work that matters to all of us in NSW.
- Corporate wellbeing programmes with access to Fitness passport.
Further Information
Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation.
Closing Date
10 am Wednesday 26th November 2025.
Contact for Recruitment
Please contact Bec Conquest via ************@customerservice.nsw.gov.au.
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