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At G'day Group, Australia's largest regional hospitality provider, our Support Office team is at the heart of innovation, powering the success of over 300 unique locations across Australia. From technology and development to marketing and operations, our diverse roles offer opportunities to shape the future of travel with creativity, strategic thinking, and a collaborative spirit.
We provide a dynamic environment where professionals can thrive with the flexibility to balance work and life, while contributing to a company that prioritizes growth, employee wellbeing, and excellence.
If you're a forward-thinking professional eager to make a real impact, G'day Group is the place to elevate your career.
Are you passionate about delivering outstanding customer experiences? Do you thrive in cross-functional roles where every day brings something new? Join us at G'day Group as our next Customer Experience Manager and play a vital role in shaping how our guests connect, relax, and return.
About the Role
This isn't a typical trade role. As our Trade Initiatives Manager, you'll sit between partnerships, systems and strategic delivery. You'll lead the execution of high-impact trade initiatives while supporting the rollout of key platforms that enable growth, improve partner experience and streamline internal processes.
From shaping smarter sales strategies to embedding functionality into our trade platforms, you'll play a key role in helping the business scale and evolve its trade function. You'll work closely with our partners, project teams & sales teams.
What You'll Be Doing
* Lead trade-driven initiatives that support new partnerships, product enablement and revenue growth
* Represent the Trade team in platform and process transformation projects, ensuring functionality aligns with commercial needs
* Partner with project managers, account managers and tech stakeholders to shape systems that support partner engagement and sales outcomes
* Support the rollout of new tools and platforms by providing business requirements, insights and functional feedback
* Lead the activation of trade sales initiatives, building partnerships, launching product and driving conversion across priority segments
* Identify opportunities to grow distribution and improve bookability through smart packaging and commercial alignment
* Monitor performance, competitor activity and channel trends to inform strategic decision-making and future trade development
What You'll Need to Succeed
* Experience in trade, tourism or distribution, ideally in a hybrid role that spans commercial execution and operational delivery
* A process-oriented mindset with the ability to see how tech and tools can drive better outcomes
* Confident working with internal project teams, vendors and stakeholders to ensure trade is well represented
* Excellent written and verbal communication skills – you'll be translating ideas into action across many teams
* A strong understanding of trade partner expectations and how to build long-term commercial success
* Comfortable managing multiple initiatives with competing priorities in a fast-paced, evolving environment
* Collaborative, creative and not afraid to roll up your sleeves to make things happen
* Health and Wellbeing – Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
* Paid Leave Benefits – Parental leave / Volunteer leave / Study leave
* Professional Development – Leadership programs / Support of external training courses / Reimbursement of professional association memberships
* Employee Savings – Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G'day Rewards membership / Loyalty recognition benefits
Our ESG statement
The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.
Conditions of Employment
Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. Drivers Licence essential.
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Salary match Number of applicants Skills match
Hospitality & Tourism 1,001-5,000 employees
The G'day Group comprises three leading Australian tourism brands in Discovery Parks, G'day Parks and loyalty program G'day Rewards. Employing more than 2,200 people Australia-wide, G'day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we're about authentic Australian holiday experiences and inviting all Aussies to say g'day to more of Australia.
The G'day Group comprises three leading Australian tourism brands in Discovery Parks, G'day Parks and loyalty program G'day Rewards. Employing more than 2,200 people Australia-wide, G'day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we're about authentic Australian holiday experiences and inviting all Aussies to say g'day to more of Australia.
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