We're looking for a Customer Support Officer who's ready to roll up their sleeves and work alongside a passionate group of professionals who care deeply about what they do. In this role, you'll be the go-to person for technical support across hospitals, clinics, and community health sites, making sure our hardware run smoothly so our healthcare teams can focus on what they do best: caring for others.
Employment Type: Permanent Full Time
Position Classification: Programmer
Remuneration: $1,516.62 - $2,055.38 per week
Hours Per Week: 38
Requisition ID: REQ639500
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There's a real sense of belonging here because we value and respect our patients, employees, and teams' voices. You'll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities' lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
Where you'll be working
Digital Health Services - Gosford and Wyong Hospitals
What you'll be doing
Working closely with ICT teams, health staff, and vendors to resolve issues and deliver great service
Managing support tickets and troubleshooting hardware and software across multiple sites
Educating users on digital tools like Microsoft Teams, Outlook, and videoconferencing
Supporting relocations, upgrades, and operational projects
Participating in a 24/7 on-call roster
People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.
Candidates will need to meet the following criteria:
* Demonstrated knowledge of computer functions and strong computer operation skill.
* Demonstrated analytical and problem-solving skills and the ability to troubleshoot computer problems.
* Experience in the provision of end user support, including PCs, peripheral, printers, videoconferencing and nominated audio-visual devices, mobile devices.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Sharlene Horner on Sharlene.Horner@health.nsw.gov.au
The team enriching health in millions of ways every day.
Applications Close: 19 February 2026