Onsite Consultant
Are you passionate about client success and operational excellence? Join our team as an Onsite Consultant dedicated to supporting a national client of Chandler Macleod.
This critical role offers a unique opportunity to be at the forefront of our partnership with one of the world's most innovative companies. Making a real impact on the day-to-day operations, you will manage a casual workforce through performance, safety and feedback whilst ensuring seamless communication between clients and teams.
What You'll Do:
* Act as the primary onsite point of contact working alongside the operations teams to coordinate and manage the casual workforce to ensure staffing levels meet operational demands and SLA expectations.
* Support onboarding and mobilisation of casual workers, monitor attendance, roster adherence, and workforce performance standards, escalating issues where required.
* Maintain strong relationships with workers through regular check-ins to support and improve engagement, retention, and overall workforce experience.
* Assist with performance management processes by documenting and communicating performance or conduct concerns to relevant stakeholders.
* Support payroll administration processes by ensuring accurate attendance and roster records are maintained.
* Support peak periods and changing operational requirements through flexibility in working hours where required.
* Provide regular reporting on key operational metrics including 0 hours, attendance, roster compliance, productivity, and engagement.
Qualifications:
* Strong organisational and time management skills with the ability to manage competing priorities, changing operational and client needs within a fast-paced operational environment.
* Confidence in communicating with key stakeholders and the ability to build strong working relationships with clients, employees, and internal teams.
* Experience in handling workforce-related issues professionally and a thorough understanding of workplace safety and compliance requirements.
* Precise attention to detail and accuracy in reporting with proficiency in performing administrative tasks within Microsoft Office and workforce management systems.
* Commitment to travel across Newcastle and Central Coast sites and flexibility to commence at start of shifts (which may span across 4am – 3pm).
If you're interested to play an important role in ensuring effective workforce coordination, service delivery, and positive engagement outcomes for our client, we welcome you.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
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