Job Title: Guest Service Agent
Job Description
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This is a full-time role that would suit a candidate with previous experience working in the hotel or hospitality industry. You will be responsible for delivering exceptional guest service, ensuring that every interaction is positive and memorable.
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Daily Activities:
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* Assist guests with their queries and requests, providing solutions to any problems they may encounter.
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* Communicate effectively with the team and other departments to maintain good relations and improve team engagement.
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* Champion the arrival experience of the hotel, greeting all guests and offering appropriate greetings to recognize regular guests and IHG Rewards Club members.
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* Handle guests' complaints and provide service recovery when applicable, referring problems to the Duty Manager when assistance is required.
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* Process check-in/check-out functions, including general cashiering and processing of guest accounts.
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* Be knowledgeable about the hotel and surroundings to make thoughtful recommendations to our guests.
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* Use safety equipment and materials as directed or as required in safety procedures.
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* Be knowledgeable about the hotel's product offerings to effectively explain to guests.
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Required Skills and Qualifications
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The ideal candidate will possess excellent personal presentation and positive energy, proven skills in guest relations, problem-solving, and time management, ideally with knowledge of hotel property management systems such as Opera.
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* Excellent communication and interpersonal skills.
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* Proven ability to work in a fast-paced environment.
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* Ability to multitask and prioritize tasks effectively.
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* Knowledge of hotel operations and services.
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* Flexibility to work AM and PM shifts, including weekends and public holidays.
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Benefits
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Our suite of benefits supports your wellbeing and career growth, including:
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* Hotel perks like accommodation and food & beverage discounts.
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* Enhanced parental leave.
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* Proactive health days and flexible work options.
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* Lifelong development program to support your career journey.
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* IHG Career Milestone celebrations.
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* Transfer of entitlements as you move and grow with IHG.
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* Access to our discount retail platform.
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Others
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We celebrate diversity and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance, welcoming different backgrounds, experiences, and perspectives.
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