Step into a hands-on role with one of Australia’s most iconic franchise food retailers. As a Retail Field Coach, you’ll be out in the field visiting stores, working side by side with franchise owners and their teams to ensure operational excellence.
Reporting to a Franchise Consultant, you’ll play a crucial role in executing initiatives and maintaining high standards across a group of stores – covering everything from merchandising and customer service to food safety and product quality.
The role involves:
- Regularly visit stores to assess and support compliance with operational standards.
- Assess sales performance and communicate key sales performance insights; help implement remedial actions for lower performers.
- Implement directives from the Franchise Consultant to improve business standards and efficiency (e.g. rostering, cost control, production planning).
- Support teams to deliver exceptional service, maintain hygiene standards, and optimise product quality.
- Ensure consistent merchandising execution and alignment with marketing campaigns.
- Assist with training teams and embedding best-practice operational processes.
What We’re Looking For
- Retail or food operations experience (multi-site exposure an advantage).
- Strong attention to detail and ability to uphold brand standards.
- Hands-on problem solver with great communication skills.
- Organised, self-motivated, and comfortable with regular travel.
- Passionate about food, customer experience, and operational excellence.
What’s in it for you?
- Join a new franchise support model and make a real, tangible impact every day.
- Work closely with experienced Franchise Consultants and learn strategic franchise management.
- Competitive salary, car allowance and company bonus.
- Full time, permanent role and on-the-job development.
Take your career to the next level with an iconic Australian brand!
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📌 Area Manager
🏢 Orchard HRO
📍 Melbourne