Customer Information Administrator – NSW Trustee and Guardian
* 2 x Ongoing full-time vacancies available. 35 hours per week.
* Location: This role is based in Parramatta. Flexible and hybrid working options available.
* Clerk Grade: Level 3/4. Base salary $84,659 p.a. to $92,701 p.a. plus 12% superannuation and annual leave loading.
About us
At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives. Join our dedicated NSW Government agency and make a difference in the lives of over 50,000 people each year
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.
About the team
The Information and Technology team delivers secure, modern, and efficient digital services by maintaining robust technological infrastructure, developing and supporting critical business applications, and leading strategic technology initiatives aligned with the organisation's objectives.
About the role
The Customer Information Administrator is responsible for ensuring all legal orders and customer information received is accurately recorded in the relevant customer information systems to maintain data quality and to support NSW Trustee and Guardian (NSWTG) to deliver services in relation to the legal
authority.
The NSWTG Customer Information team is responsible for handling all orders from the NSW Supreme Court, as well as applications, acknowledgment letters, notice of listings, orders, appeals, written reasons, and correspondence from the NSW Civil and Administrative Tribunal (NCAT) and Mental Health Review Tribunal that appoint NSWTG as financial manager or guardian.
This is an exciting opportunity that will see you:
* Ensure all legal orders and associated communications received by NSWTG are recorded accurately in the relevant customer information system in accordance with State Records Act legislation and NSWTG procedures.
* Perform assigned tasks in accordance with agreed service levels to maintain timely delivery of information to internal and external customers.
* Undertake routine reviews and remediate data quality issues in customer information systems.
* Provide information requested by internal stakeholders to respond to subpoenas and Government Information Public Access Act (GIPAA) applications.
* Provide support on data quality projects as requested to improve the customer experience.
* Maintain current knowledge of all legislation and procedures relevant to managing and recording legal orders.
For more information about the position, view the role description.
About you
Application is encouraged if you demonstrate the following skills, knowledge and experience:
* Strong attention to detail and a commitment to data quality, ensuring information is captured consistently, accurately and in line with legislation, policy and procedure.
* Technical capability in electronic records management systems, ideally OpenText Content Manager or a similar EDRMS, and confidence navigating multiple systems in a fast‑paced environment.
* Excellent organisational and time‑management skills, with the ability to manage competing priorities and meet service level expectations without compromising quality.
* Ability to uphold confidentiality and handle sensitive information with integrity, professionalism and respect.
Sound like you? We would love to hear from you
Essential requirements
* Proven experience in records management, including electronic records management systems.
* Experience with OpenText Content Manager or similar Electronic Digital Records Management System.
* Knowledge and experience in the Information and Records management industry
What we offer
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
* work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
* various leave options (recreation, parental, and flex leave of up to 24 days per year)
* career development including study leave and acting opportunities
* access to Fitness Passport and employee assistance program, and annual flu vaccinations
Be part of something bigger. For more information about joining us, visit the Careers page on our website.
How to apply
To apply for this role:
* Complete the online application.
* Submit a resume (maximum five pages).
* Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability.
* Answer the following targeted question (maximum one page):
* Describe a time when you were required to handle highly sensitive or confidential information. What steps did you take to ensure it was managed appropriately, and what was the outcome?
Read: writing your job application for tips on the application process.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.
Closing date
Applications close 11:59pm, Wednesday 4 February 2026.
For enquiries about the role, please contact Lauren Hayward, Senior Manager Information and Data Governance via email:
For enquiries about the recruitment process, please contact Antonio Caswell, Talent Advisor via email:
Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted.
Please note:
* If you need an adjustment in the recruitment process, please contact People and Culture via email at
* Offers of employment will be subject to reference checks and relevant clearances.
* A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.
Thank you for your interest in this role. We look forward to receiving your application.