Own the network. Elevate performance. Shape what's next.
* A significant senior leadership role with full ownership, clear accountability and scope to influence outcomes across a national 'specialty' retail network
* Join a business where customers are highly engaged and deeply connected to the product category
* Lead the evolution of a service-led retail model, where team capability and customer experience are key differentiators
* Be empowered to lift capability, improve consistency and embed a high-performance, customer-first culture
* Build on strong foundations, bringing greater structure, alignment and performance discipline to support the next phase of growth
Your role
* End-to-end accountability for sales, margin, costs and overall network performance
* Leadership of 4 Area Managers and capability across the store network
* Development and execution of a clear retail strategy aligned to business objectives
* Uplift of in-store execution, service standards and customer experience
* Embedding teams as trusted advisors delivering tailored, needs-based solutions
* Optimisation of systems, processes and operating rhythms to improve efficiency and scalability
* Cross-functional alignment across marketing, product and supply chain
* Driving performance improvement, store turnaround and network optimisation
* Building a culture of accountability, ownership and continuous improvement
* Leads through a layered leadership structure, empowering Area Managers to deliver results
* Balances commercial discipline with a genuine commitment to customer experience and service quality
* Builds teams that are engaged, knowledgeable and confident in delivering tailored solutions to customers
* Creates clarity in environments that may lack structure, establishing disciplined yet practical ways of working
* Drives performance while maintaining a strong focus on people, engagement and retention
Is This You?
* Proven experience operating at Head of Retail, GM Operations, National Operations Manager or equivalent level within a multi-site retail environment
* Leadership of geographically dispersed store networks through a layer of senior leaders (e.g. Area/State Managers)
* A background in specialty or service-led retail, where customer engagement, product knowledge and service quality drive performance
* Demonstrated ownership of a meaningful P&L — with accountability for sales, margin, cost control and overall network profitability
* A track record of lifting underperforming stores and scaling high-performing ones through clear operational levers
* Experience building capability at scale — coaching leaders, developing succession pipelines, and embedding consistent ways of working across a network
* Strong commercial instinct, with the ability to interpret data, identify opportunities, and translate insight into action at store level
* Confidence operating in both structured and evolving environments, where you've improved systems, processes and operating rhythms
* Exposure to cross-functional leadership, partnering with marketing, merchandise, supply chain or digital to drive aligned outcomes
* High emotional intelligence, with the ability to influence senior stakeholders and build credibility quickly across all levels of the business
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