THE ROLE Are you: * A skilled business analyst with data and economic cost base analysis experience * Skilled in business process redesign and its relationship with policy and program re-development * An enthusiastic team player who will take an innovative approach to leading improvement in a rapidly changing service area The Senior Improvement Adviser undertakes business process redesign and client-centric process improvements to support operational service delivery. The role involves the co-design of tools, processes and systems with frontline staff and clients; and the development of innovative and flexible strategies to better align business processes, current systems and required standards. The occupant of the role must have the ability to quantify the benefits of a change/improvement by utilising data and economic analysis. The role is responsible for maintaining successful working relationships with ICT delivery stakeholders, along with business owner/s in order to seek solutions and make recommendations to meet operational needs. The role undertakes the development of digital focused self-service tools to support client service delivery; as well as delivering continuous improvements to processes, to improve client outcomes and support service delivery staff in their work. ACCOUNTABILITIES INCLUDE * Undertake critical projects designed to develop, review, evaluate and analyse program performance and operating practices. * Provide advice on business improvement opportunities in line with program priorities. * Manage the most complex portfolio responsibilities including providing high level policy expertise, state-wide policy and program development and dissemination of information. Please open the position description to read more. HOW TO APPLY Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) Please apply to submit your interest in this position.