Overview
Customer Service Manager - Hays role at Jobs via eFinancialCareers, Sydney, New South Wales, Australia (On-site).
We're a fast-growing fintech company looking for a proactive and experienced Customer Service Onboarding & Compliance Manager to lead our Customer Service team and ensure a seamless onboarding experience for business clients. This role is perfect for someone who thrives in a dynamic environment and is passionate about customer success and compliance excellence.
Responsibilities
- Lead and manage the customer service team, fostering a high-performance and customer-first culture.
- Oversee the end-to-end onboarding process for B2B clients, ensuring smooth transitions and solid client engagement.
- Ensure all onboarding and service activities meet compliance and regulatory standards.
- Collaborate with Sales, Product, and Legal teams to streamline onboarding workflows and resolve client issues.
- Develop onboarding materials, training guides, and FAQs to support clients and internal teams.
- Monitor team performance, customer satisfaction, and process efficiency, driving continuous improvement.
Qualifications
- Proven experience in B2B customer service, onboarding, and compliance—ideally in fintech or financial services.
- Strong leadership skills with experience managing customer service teams.
- Excellent communication, problem-solving, and stakeholder management abilities.
- Understanding of regulatory requirements and risk management.
- Comfortable working with CRM systems and onboarding platforms.
Why Join Us
- Be part of a purpose-driven fintech company reshaping financial services.
- Lead a passionate team and make a real impact on customer experience.
- Competitive salary, flexible work options, and career development opportunities.
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Writing/Editing
- Industries: Advertising Services
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