Banking Expert Job Description
This role involves being the public face of the bank, delivering a seamless banking experience to over 10 million customers.
About This Role
* Have in-depth conversations with customers about their financial needs, including home loans and business banking.
* Support customers with enquiries, account maintenance and credit product applications.
* Complete financial health checks to assess customers' financial situations and identify areas for improvement.
* Educate customers on digital banking options and provide effective solutions to problems.
We're looking for someone with:
* Experience in delivering exceptional customer service, ideally in financial services or retail.
* Excellent communication skills and the ability to explain complex financial concepts clearly.
* The ability to ask questions, find solutions and act with integrity, always putting the customer first.
* A genuine interest in building a career in banking.