Overview
Client Care Representative | Clinical Administration | PT - Port Macquarie
We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Port Macquarie, NSW. You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided. This is a permanent part-time position (3 days / 22.8 hours per week), with working hours scheduled between Wednesday to Friday, 8:30 am – 4:30 pm. We’re looking for someone with the flexibility to increase hours as needed, such as for leave coverage.
What you will be doing
- Welcoming clients and managing their experience for optimal outcomes
- Scheduling and confirming appointments for clients
- Providing administrative support to Clinicians (Audiologists/Audiometrists)
- Managing the day-to-day operations of clinics, including opening and closing procedures
- Managing the clinic phone line and shared email inbox
- Billing clients correctly and accepting a range of payments
- Learning and competently using a range of software and applications
What you need to be successful
- Prior experience in face-to-face customer service and/or administration
- A passion for delivering an amazing client experience
- Great communication and active listening skills
- Resilience, self-motivation and energy
- Excellent organisational and time management skills
- Ability to work autonomously and effectively within a team
- Focus on results and the best possible outcomes for both our clinic and our clients
- Intermediate computer skills
- An interest in learning about features and basic repair/maintenance of hearing aids
What’s in it for you
- Competitive remuneration package including base salary plus monthly performance bonuses
- Salary packaging options
- Uniform Allowance
- Paid Parental Leave
- Birthday leave
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Generous employee discounts on Sonova products for you and your family
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- Chance to grow and develop in your role and beyond
- A values-driven and people-centered culture
- Being part of a agile and supportive team with a company at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning
About Sonova
Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Employment details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Customer Service
- Industries: Medical Equipment Manufacturing
Port Macquarie, New South Wales, Australia
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📌 Client Care Representative | Clinical Administration | PT - Port Macquarie
🏢 Sonova Group
📍 Port Macquarie-Hastings Council