Our client is an Australian company that specialises in providing advertising and marketing solutions through community-focused digital and physical notice boards.
They are looking for a Debtor Administrator who will manage debtor accounts, HubSpot data entry, and subscription updates while supporting the finance and administration team with accurate billing and customer communication.
Job Responsibilities
HubSpot Management
* Create, update, and cancel customer subscriptions in HubSpot.
* Track new installations and manage subscription pauses and credits.
* Update payment terms or subscription details as required.
* Ensure all cancellation tickets are processed and recorded accurately.
* Maintain accurate and up-to-date debtor and subscription records.
Debtor Administration & Collections
* Conduct debtor follow-ups via phone and email, including simple collection calls.
* Escalate complex collection matters to management.
* Generate and update Accounts Receivable (AR) and ageing reports.
* Monitor overdue accounts and assist in reconciliation processes.
Cancellation & Query Management
* Manage all cancellation requests and documentation.
* Respond to client queries related to subscriptions or billing.
* Provide updates and reports on active, paused, and cancelled subscriptions.
Administrative & Communication Support
* Draft and send debtor correspondence using approved templates.
* Maintain communication logs and CRM records for all debtor interactions.
* Assist management with ad hoc reporting, documentation, and administrative duties.
* Contribute to improving internal documentation and process efficiency.
* 2–3 years' experience in debtor management, accounts administration, or similar roles.
* Proficiency in HubSpot CRM (data entry, ticket management, and reporting).
* Intermediate skills in Microsoft Excel or Google Sheets for AR tracking.
* Strong written and verbal communication skills (Advanced English).
* Confidence in making outbound debtor or collection calls.
* Attention to detail and ability to work independently with minimal supervision.
* Experience using accounting software (e.g., Xero, MYOB, or QuickBooks) is an advantage.
* Organised, proactive, and able to manage repetitive administrative tasks efficiently.
* Permanent work-from-home set-up
* Dayshift (Australian business hours)
* Full-time job
* HMO
* Annual leave
* Adhoc Bonus
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