Role Overview
About Us
We strive to shape a world where people and communities thrive, driven by our mission to improve financial wellbeing and sustainability.
About the Role
This position offers an opportunity to provide customers with exceptional banking experiences, ensuring seamless transactions and meeting individual needs through various activities and educational sessions on digital solutions. As a Banking Consultant in Retail Banking, you will play a vital role in helping customers achieve their financial goals.
1. Provide top-notch customer service by addressing customer inquiries and resolving issues efficiently.
2. Maintain a high level of product knowledge and stay up-to-date on new developments within the banking industry.
3. Foster strong relationships with customers, understanding their unique financial requirements and providing tailored advice.
Key Responsibilities
* Meet sales targets and contribute to business growth by identifying opportunities and cross-selling relevant products.
* Develop and maintain a deep understanding of ANZ's policies, procedures, and regulatory requirements.
* Work collaboratively with colleagues to achieve team objectives and support the delivery of excellent customer service.
Required Skills and Qualifications
* Excellent communication and interpersonal skills, enabling effective relationships with customers and colleagues.
* Ability to work in a fast-paced environment, adapting to changing circumstances and priorities.
* Strong problem-solving skills, with the capacity to analyze complex situations and develop innovative solutions.
Benefits
* Competitive salary and bonus structure, recognizing individual and team performance.
* Ongoing training and development opportunities, enhancing your skills and career prospects.
* A dynamic and supportive work environment, promoting collaboration and mutual respect.