ConnectCWS is an Out of Home Care Service Provider that has been built from the ground up, by Youth Workers, for Youth Workers. With this in mind, our people are our focus, and our houses are designed to create healing homes for the young people in our care. We work hard every day to provide these young people with a sense of community and support to discover a sense of purpose and connection.
Key Responsibilities
Business & Administration Support
* Provide comprehensive administrative support to leadership, casework and residential teams.
* Maintain accurate client, staff and organisational records.
* Draft, format, and manage organisational documents, reports, and correspondence.
* Coordinate meetings, training, travel, events and stakeholder communication.
Financial Administration
Accounts Payable
* Process invoices, purchase orders and reconciliations in line with financial procedures.
* Maintain supplier records, monitor outstanding invoices, and support monthly close-off.
* Liaise with internal staff and external vendors to resolve financial queries.
Payroll Assistance
* Support payroll processing by collecting, verifying timesheets, allowances, rosters, and variations.
* Ensure accuracy of payroll-related data including new starter forms, leave forms and position changes.
* Maintain confidentiality and compliance with Fair Work and organisational payroll procedures.
Insurance Management
* Maintain registers and records for organisational insurance policies (fleet, property, workers compensation, liability, etc.).
* Assist with insurance renewals, updates, and documentation submissions.
* Support risk and incident reporting processes related to insurance claims.
* Liaise with brokers, insurers and internal managers to coordinate timely claims and information.
Policy, Procedure & Workflow Development
* Assist in drafting, reviewing and updating organisational policies, procedures and workflows.
* Ensure documentation meets compliance requirements under QLD OOHC standards.
* Maintain version control, distribution logs, and staff communication regarding updates.
* Support continuous improvement by identifying process gaps and recommending enhancements.
Data & Information Management
* Maintain up-to-date records within organisational databases.
* Generate reports to support operational, financial and compliance requirements.
* Contribute to quality assurance and audit activities.
Technology & Systems Support
* Provide basic support for staff using digital systems and tools.
* Coordinate system access, data accuracy, and user maintenance.
* Support implementation of new technology, software or digital workflows.