Customer Service Officer – Port Melbourne (Full-Time)
Modern Offices | Free Parking | Great Team Culture
We are proud to be partnering with our client, Australia's leading commercial kitchen equipment specialist, to recruit a Customer Service Officer for their growing team based in a brand-new, purpose‐built office in Port Melbourne.
This is an exciting opportunity to join a well‐established, family‐owned business with a strong reputation, a collaborative culture, and a clear vision for future growth.
With a major digital transformation underway and continued expansion, there are genuine opportunities to develop and progress your career.
Why You'll Love This Role
* Modern offices in Port Melbourne with free onsite parking
* Supportive, inclusive, and team‐driven culture
* Stable, full‐time opportunity with a market leader
* Exposure to a business investing in technology and innovation (Salesforce)
* Real opportunities for career progression and development
About the Role
As the Customer Service Officer, you will be the first point of contact for customers, delivering a high level of service while managing orders, enquiries and customer communications.
You'll work closely with internal teams including Sales, Warehouse, Purchasing and Technical Services to ensure a seamless customer experience from order through to delivery.
Key Responsibilities
* Manage inbound customer enquiries via phone and email
* Process customer orders, returns and credits accurately and efficiently
* Provide updates on order status, ETAs and backorders
* Build strong relationships with customers, dealers and internal stakeholders
* Handle customer issues and escalations where required
* Maintain accurate records using Salesforce and ERP systems
* Support sales teams with customer updates, leads and product information
About You
* Previous experience in a customer service or call centre environment
* Strong communication skills with a customer‐first approach
* High attention to detail and ability to manage multiple priorities
* Experience using Salesforce or similar CRM systems (highly regarded)
* Confident working across multiple systems and departments
* A proactive, team‐oriented mindset
If you're looking to join a great company with a strong culture, modern facilities and real career opportunities, this is the role for you.
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