At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Our International Card Services team (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams outside of the United States under a single organisation to accelerate our growth.
This role is key to ensuring that ICS communications are following all regulatory and compliant policies and processes, and that communications to customers regarding changes are delivered in an efficient, comprehensive and timely manner. Reporting to the Marketing Manager, Marketing Governance, this position will suit someone who is looking to experience data driven communication and the role of governance in marketing communications.
Key Responsibilities
* Working closely with multiple stakeholders across Product, Operational Excellence and PMO to understand each project's communication need and delivery on the requirements.
* Support the team on the execution & delivery of Customer Communications related to operation risk remediation management actions & other Product related changes (communication channels include emails, Direct Mail, Statement Messages, MYCA and Site).
* Support the team on monthly & quarterly compliance audits – includes gathering & storing evidence for audit reviews.
Skills & Experience
* Ability to work and thrive in a fast-paced, dynamic environment
* Ability to manage time / tasks to complete projects by following clear timelines and project steps
* Critical thinking and have strong attention to details skills.
* Have a thirst for knowledge, and confidence to ask questions to facilitate learning
* Solution oriented individual with ability to develop solutions to complex issues
* Ability to work with multiple stakeholder relationships
* Strong communicator, able to influence and convince others to support strategies and tactics
* Positive and energetic attitude
* Must be a collaborative team player
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
* Competitive base salaries
* Bonus incentives
* Support for financial-well-being and retirement
* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Generous paid parental leave policies (depending on your location)
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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