Service Desk Analyst | Department of Defence | Canberra We are seeking a TSPV Service Desk Analyst to support critical infrastructure for a federal government department within the intelligence community. This is a 12-month contract with potential for two 12-month extensions. You will be responsible for deploying, configuring, and maintaining desktop hardware and software, imaging systems, and cryptographic devices. Contract Length: Initial 12 months 2 x 12-month extension options Estimated Start: 1 July 2025 Location: Canberra - Onsite only (WFH not available) Security Clearance: Must hold a TSPV if you do not hold this clearance, you will not be eligible. Citizenship: Australian citizens only Level: APS5 equivalent Hours: Up to 40 hours per week Closing Date: Tuesday, 13 May 2025, 11:59pm (Canberra time) Reference: LH-02769 Key Responsibilities: Install, remove, and maintain desktop hardware and software Update configuration management records for asset tracking Troubleshoot and resolve user issues across desktop platforms Liaise with users regarding outages and system disruptions Manage the safe handover and deployment of IT equipment Share knowledge and support junior team members Technical Skills: Build and maintain Windows 10 desktop images Edit and update HTML pages within Windows images Configure desktop devices and prepare two-factor authentication Maintain and patch Windows environments Manage cryptographic inline network encryptors Clearly articulate product-related technical aspects to stakeholders Essential Criteria: Proven ability to install, configure, and maintain desktop and infrastructure components Experience with performance monitoring, issue resolution, and documentation Familiarity with diagnostic tools, escalation procedures, and user support Ability to contribute to improving installation standards and operational processes Desirable Criteria: Experience with security technologies from Palo Alto, Cisco, Microsoft, Dell, Thales, and NetApp Ability to conduct agreed hardware maintenance tasks How to Apply: Submissions must include a response to all selection criteria (max 3000 characters per criterion). Daniel - 0424 906 007 www.clearedrecruitment.com.au At Cleared, we provide tailored recruitment solutions for individuals seeking their next opportunity and organisations searching for talent within Defence, Intelligence, and National Security.