**About the Opportunity**
We are searching for a confident and energetic casual **Customer Service Representative to** join our Customer Experience team based in our **Melbourne Office.**
You will be joining a close knit team that support and work closely where there is never a dull moment.
The role is offering up to **24 hours **per week Mon - Fri, plus the occasional Saturday availability is required. A competitive hourly rate of **$29.68** per hour is on offer.
**Roles and Responsibilities**:
- Day to day management of Mystery Shopping and Auditing Jobs nationally
- Assigning/allocating Mystery Shopping and Auditing jobs based on strict predefined parameters to ensure quality and 100% completion within client deadlines
- Managing field team enquiries in relation to mystery shops and system troubleshooting.
**Essential criteria**:
- Must be able to work under pressure with tight deadlines
- Outgoing and energetic personality that connects immediately with people
- Resilient and persistent with a positive attitude
- Strong communication skills, both written and verbal
- Basic to intermediate Excel skills
- Previous experience in retail or in a call centre or ordering systems environment is desired
- Must be willing to work occasional weekends
**What's Next?**
**CGL - Retail Services** is the retail marketing division of the Clemenger Group. With our two market-leading brands, **Creative Activation** and **Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.
**Creative Activation** are the number one retail partner in Australia and New Zealand for Merchandisers, Sales Teams, Brand Ambassadors, Mystery Shoppers and Auditors.
**Job Type**: Casual
**Salary**: $29.00 - $30.00 per hour
Schedule:
- Day shift
Work Location: In person