Join to apply for the Operations Administrator - Wealth role at Macquarie Group.
Role Overview
Our high performing platform operations team are dedicated to delivering a leading digital and service experience to our clients. We serve as the first point of contact for all account maintenance requests and administration matters related to our Wrap platform.
Responsibilities
* Efficiently manage the administration and processing of a variety of requests, from onboarding and account maintenance to asset transfers and payments.
* Prioritise accuracy and timely completion of tasks, contributing to high service standards and a quality client experience.
* Work closely with our Client Experience and Client Care teams to address outstanding matters and facilitate smooth interactions.
* Collaborate with stakeholders across our business to resolve issues and deliver positive client outcomes.
* Maintain a strong focus on risk management to safeguard client information and uphold operational excellence.
Qualifications
* Strong attention to detail and time management skills as well as decision making and prioritisation, including the ability to multitask.
* Exceptional communication skills.
* Administration experience or experience working with a wealth platform highly regarded.
* Commitment to delivering an exceptional experience for our clients.
Benefits
* 1 wellbeing leave day per year.
* Up to 5 additional service bonus leave days per year.
* Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non‐primary caregivers.
* 2 days of paid volunteer leave and donation matching.
* Up to 12 months' gender affirmation leave, including 6 weeks' paid leave.
* Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations.
* Access to a wide range of salary packaging options.
* Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription.
* Hybrid and flexible working arrangements, dependent on role.
* Reimbursement for work from home equipment.
Diversity & Inclusion
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio‐economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.
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