Role Overview
Lead product & services strategy powering global construction excellence. The Product Manager – Services is responsible for ensuring effective adoption of 'Life Cycle Management' and driving continuous improvement in customer engagement, growth, and circularity.
Responsibilities
* Prepare and coordinate effective training, coaching and steering initiatives to successfully embed new services and solutions to the portfolio.
* Create localized marketing materials (internal / external).
* Clear effective and timely communication to sales team on Solution and Services topics.
* Provide support to the sales force on escalations related to Services, Software and Solutions and take a leading role in resolving them.
* Work with Services Operations Team to ensure seamless customer experience during acquisition and care phases.
* Work with AMS team to ensure consistency and alignment of services strategy.
* Monthly reporting of solution and services results to key stakeholders in the MO and region.
Qualifications
* Master's Degree.
* Direct sales competence & experience with strong results track record.
* Proven success conducting consultative selling approach.
* Expertise in Fleet Management and Asset Management Software within the construction industry.
* Sales Management experience desirable.
* Demonstrated consultative, influencing and negotiation skills.
* Efficient with Microsoft programs, SFDC, SAP, Excel, Thinkcell.
* Able to manage operational and strategic aspects concurrently.
Benefits
* A competitive salary base and bonus.
* An extra week of leave – i.e. 5 weeks leave.
* Leave loading of 17.5% – i.e. you are paid and additional 17.5% of your salary for the days you take annual leave.
* Two (2) paid days per year to give back you your community & volunteer.
* Access to Converge EAP – with you & your family members entitled to 6 free sessions per year (in the areas of lifestyle, legal, money & nutrition).
* A diverse and inclusive culture – with over 39 different nationalities at Hilti Australia.
* Opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Other
* Job function: Product Management and Marketing
* Industries: IT Services and IT Consulting
* Location: Sydney, New South Wales, Australia
* Salary: A$130,000.00–A$180,000.00
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