Microsoft cloud customer success manager (melbourne)

Come join us

As Customer Success Manager, you have strategic insights of clients spending and strategic intent drives opportunity for additional services to implement recommendations made, plus opportunity to proactively include additional complementary partner. Strong connections with solutioning teams and sales pursuit leaders for each partner.

• Advocate for Cloud & Partner resale in pre-sales activities, personal connection and regular meetings with client technology leadership (CIO/CTO) demonstrating expert understanding of partners' solutions and service/subscription.
• Showcase incremental value of Customer Success in client orals and sales meetings.
• Own post-sale recommendations to clients, use best practices and partner insights to make insightful recommendations that optimize existing estates to reduce cost, optimize usage, and increase efficiency.
• Build robust connections and credentials ourselves with our Partners in market technical organizations, actively promote joint-wins & client success at local events and conferences speaking on behalf of Avanade / Accenture.
• Maximizing upsell and cross-sell, elevate our status with partner through early renewals of commitments/extensions of contracts, extending spending new solutions.

You identify with being a self-aware, self-starter who develops and wins new business in a complex consulting environment with sophisticated technology solutions.

You love to work collaboratively with energy, drive and dedication to overcome obstacles to achieve your goals.

You take ownership and encourage others to make a positive impact.

You have superb interpersonal skills and can establish strong relationships.

• SME in partner solutions, how to optimize their usage and extract incremental value for clients.
• Speak regularly with partner in-country Customer Success teams and seen as extension to that team within Accenture.
• Enhance the value of Avanade/Accenture resale with demonstrable additional pull-through service opportunities driven through deep insights of clients spending and strategy.
• Represent Avanade/Accenture at partner conferences and technical events showcasing our outcomes and results achieved for our clients.

Some of the best things about working at Avanade- Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)

Real-time access to technical and skilled resources globally

Dedicated career advisor to encourage your growth Engaged and helpful coworkers genuinely interested in you Find out more about some of our benefits

A great place to work - As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return.

• We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
• Create a future for our people that focuses on Expanding your thinking, Experimenting courageously, Learning and pivoting.
• Inspire greatness in our people by Empowering every voice, Encouraging boldness, Celebrating progress.
• Accelerate the impact of our people by Amazing the client, Prioritizing what matters, Acting as one.