Overview
Job Type: Permanent position | Full time position
Job Description
Domino's Broome is a fast-paced business that is forever changing. But there is one thing that always remains the same – our people are the heart of our business! Join the dynamic team at Domino's Pizza Broome, where we pride ourselves on delivering excellent customer service and delicious pizza to our community.
Role Overview
Salary $70,000 - $80,000 plus superannuation. We are seeking a motivated and experienced Store Supervisor to oversee daily operations, manage staff, and ensure the highest standards of service and product quality.
Key Responsibilities
* Supervise a small team within either the delivery services or the in-house sales services
* Interview, recruit, performance manage, reward, counsel and discipline employees, in collaboration with Store Manager
* Train staff on how to handle sales and difficult customers, and manage staff grievances
* Implement rosters, plan and prepare work processes and assign staff to specific duties
* Ensure customers are receiving prompt services and correct products as per their orders
* Maintain a close watch on the quality of the offerings - before they are passed on to customers
* Ensure signages, promotions, pricing are correctly displayed and adhered to
* Manage and respond to customers' inquiries, and resolve customer complaints, in consultation with Store Manager, where necessary
* Undertake inventory control - to ensure the replenishing of raw supplies in a timely manner
* Ensure raw supplies are correctly stowed, rotated and discarded, when appropriate
* Ensure food-safety legislation and procedures, cleanliness procedures, as well as workplace safety procedures for employees, customers and suppliers, are adequately propagated/published and adhered to
* Undertake cash control and end-of-shift till reconciliation
* Monitor GPS system management of delivery vehicles
* Undertake regular training with franchisor for upgraded/new products and then onward train new/existing staff
* Assist Store Manager in completing and submitting weekend paperwork to head office
Qualifications
Previous experience in a supervisory role, preferably in the foodservice industryStrong leadership and communication skillsAbility to work in a fast-paced environmentFlexibility to work evenings, weekends, and holidaysCommitment to delivering excellent customer service
Benefits
* Competitive salary
* Training and development opportunities
* Employee discounts
* Supportive team environment
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