As an Airport Operations Manager, you will oversee and ensure smooth airport operations during your shift while adhering to safety, security, and quality standards.
* Safety and Quality: Implement corporate policies to guarantee compliance with regulatory requirements and quality standards.
* Operational Efficiency: Drive improvement in operational performance, effectiveness, and productivity.
* Customer Experience: Uphold products and services to provide the highest possible quality of experience for our customers across all touch points.
* Crisis Management: Support teams and suppliers to handle Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingencies.
* Team Leadership: Build a strong and motivated team, ensuring the right people are in place to foster positive team spirit and facilitate teamwork.
* Supplier Relationship: Monitor and conduct regular performance review meetings with suppliers.
* Productivity and Cost: Manage daily productivity, flexibility in resource deployment, and be involved with rostering as required.
Key Qualifications:
* Diploma qualification in an Airport or service-related discipline.
* Three years' airport operational / customer handling experience.
* Strong communication skills and interpersonal skills.
* Capability to adapt and make effective decisions during airport operations such as disruptions.