Overview
As Counter Manager, you will drive business performance, lead a high-performing team, and deliver exceptional luxury experiences across skincare, makeup, and fragrance. With a focus on personalised service and client connection, you'll represent Lancôme's commitment to elegance, empowerment, and cutting-edge beauty solutions.
Responsibilities
Lead and inspire the team to achieve and exceed sales targets, service KPIs, and business objectives
Deliver personalised skincare, makeup, and fragrance consultations aligned with Lancôme's luxury service standards
Build solid client relationships through exceptional clienteling, follow-ups, and tailored beauty experiences
Coach, mentor, and develop team members to elevate product knowledge, service delivery, and confidence
Manage daily counter operations, including rostering, reporting, and performance reviews
Maintain stock levels, inventory accuracy, and ensure efficient product replenishment
Ensure the counter is visually merchandised and maintained to reflect Lancôme's premium image
Collaborate with store management and Lancôme field teams to implement marketing campaigns, activations, and events
Foster a supportive, professional, and high-performance team culture
Represent Lancôme's brand values, elegance, innovation, and empowerment in every client and team interaction
Benefits
Work for a Global Luxury Brand
– Be part of one of the world's most prestigious and innovative beauty houses
Ongoing Training & Development
– Access expert-led skincare education, treatment training, and career development programs
Generous Product Allowances & Staff Discounts
– Experience Lancôme's iconic skincare, makeup, and fragrance at exclusive team rates
Supportive & Empowering Team Culture
– Thrive in a collaborative environment that values inclusivity, confidence, and self-expression
Commitment to Sustainability & Diversity
– Work for a brand that champions sustainability, empowerment, and positive change
Recognition & Incentives
– Be rewarded for your performance through incentives, awards, and team celebrations
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📌 Lancôme Counter Manager | Beauty & Cosmetics Retail Sales
🏢 Myer
📍 Western Australia