We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Join us in Airlie Beach as a Guest Experience Host & Face-to-Face Lead Generator.
Responsibilities
* Greet and register owners and guests.
* Provide information on local area attractions.
* Complete all department-related paperwork.
* Use all communication equipment including telephones, facsimiles and computers.
* Meet guests face to face and generate sales appointments for sales centers located at resorts and via livestream.
* Establish commonality and build rapport with customers to ensure an exceptional experience.
* Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process.
* Clearly articulate the benefit of traveling within Wyndham Destinations community.
* Meet targets and KPIs set by the business.
* Be available for weekend and public holiday shifts.
Benefits
* Professional development funding.
* Discounted hotel stays across Australia, Fiji, New Zealand.
* Great career development opportunities.
Qualifications
* Previous experience within a similar hotel position.
* Genuine passion for customer service and the local area.
* Excellent communicator with strong interpersonal skills.
* Enthusiastic, self‐motivated and positive individual.
* Immaculate presentation and professional grooming standards.
* High levels of computer literacy.
* Experience with a PMS system (Hirum, Fidelio, Opera etc.) advantageous.
* Ability to recognize and solve problems in the workplace.
* Ability to work a flexible schedule, including nights, weekends, public and school holidays.
About the Company
Travel + Leisure Co. is the world's leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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