We’re seeking an experienced and detail-driven Parts Interpreter to join our client’s team, based in Mackay. In this role, you’ll play a vital part in delivering top-tier customer service and ensuring clients receive the right parts at the right time. With your knowledge of heavy machinery - particularly Caterpillar equipment - you’ll help maintain the client’s reputation for reliability, accuracy, and service excellence.
Position Details:
Monday to Friday roster
7am to 4pm daily
$45.78 per hour + penalties
Located Paget QLD
Immediate start available
Key Responsibilities
Provide exceptional service that reflects the value of Caterpillar products
Accurately identify and source parts.
Provide factual technical information - no opinions or diagnoses.
Keep customers informed on part availability, order status, and expiring quotes.
Ensure timely and professional phone service and follow-ups.
Adhere to company credit policies and process transactions accurately.
Maximise parts availability through efficient sourcing and smart shipping decisions.
Support daily operations, including clerical tasks, returns, and inventory checks.
Promptly resolve and report customer complaints.
Actively promote related parts and refer sales leads to relevant teams.
What We’re Looking For
Proven experience in a Parts Interpreter or similar role.
Strong knowledge of heavy equipment parts.
Proficiency with parts systems and excellent research skills
Commitment to factual and accurate customer communication.
Excellent phone manner and customer service mindset.
High attention to detail and ability to meet deadlines under pressure.
What We Offer
A collaborative and high-performing team environment.
Ongoing training with the client
Competitive remuneration package and employee benefits.
The chance to work with a respected and reputable industry leader
Why Haynes Recruitment?
At Haynes Recruitment, we keep things simple. We support the talent of our people and match them with the best job opportunities. Secure your future with us-get in touch with Haynes Labour Hire and Recruitment and take your career further.
How to Apply:
All applications will be handled with the utmost confidentiality. Only successful candidates will be contacted for an interview.
Equal Opportunity Employer:
Haynes Group is an equal opportunity employer, committed to fostering a diverse and inclusive workforce.
Taylor Collett | Senior Recruitment Coordinator | tcollett@haynespeople.com.au | 0409 734 844