Key Account Manager
The role of the Key Account Manager plays a pivotal part in supporting small and medium business customers by delivering tailored communications and ICT solutions through a defined network.
Main Responsibilities:
* Manage customer relationships across a portfolio to drive satisfaction, retention, and growth.
* Achieve individual and team performance metrics, including revenue, profitability, and Net Promoter Score (NPS).
* Identify and qualify complex business opportunities, generating leads for specialist teams.
About You:
* Strong relationship management abilities.
* Proven sales experience, including achieving performance metrics and closing deals.
* Excellent verbal and written communication skills.
* Ability to work independently and self-motivate in a hybrid environment.
* Organizational skills for managing portfolios and account plans.
* Problem-solving and strategic thinking.
* Negotiation skills.