Nestled in a tranquil setting, L.M. Spa offers a holistic approach to health and wellbeing. Our spa features treatments that blend Eastern and Western philosophies, a traditional Hammam chamber, and a magnesium mineral pool.
We are seeking an experienced and passionate Spa Operations Manager to join our dedicated team of therapists. Working closely with the Spa Manager, you will focus on ensuring seamless spa operations and exceptional guest service and treatments.
* Lead and mentor a team of spa therapists, fostering a culture of excellence and continuous improvement.
* Perform treatments as required to remain up-to-date with the current spa menu and in touch with our guest needs.
* Oversee daily spa operations, including scheduling, inventory management, and ensuring compliance with health and safety regulations.
* Develop and implement training programs to enhance team skills and service delivery.
* Collaborate with the Spa Manager to design and promote spa packages and treatments.
* Maintain high standards of cleanliness and presentation throughout the spa facilities.
* Handle guest inquiries and feedback, ensuring a positive and memorable spa experience.
About You
* Diploma in Beauty Therapy or equivalent qualification.
* Demonstrated experience in a supervisory role in a spa or wellness environment.
* Willing to work a flexible roster that includes nights, weekends and public holidays.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Proficient in spa software and Microsoft Office Suite.
* Passionate about health, wellness, and delivering exceptional guest experiences.
Why Work with Us?
* A supportive and professional work environment.
* Opportunities for career development and progression within our hotel group.
* Employee benefits, including complimentary flu vaccinations for new starters.
* Access to our luxurious spa facilities and treatments.
* Staff discounts across our hotel portfolio.
We value caring, authentic hospitality, and a strong sense of ownership mindset. If you are a dedicated spa professional looking to advance your career in a serene environment, we would love to hear from you.
Our Values
* Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth