Customer Support Representative - Mining
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Job Details
* Salary: $143k + Super + biannual bonus
* Supplies: Company laptop, work mobile, full PPE, and uniform
* Benefits: Health insurance discounts, staff discounts
About The Role
This role involves using your mechanical skills and technical knowledge to ensure the fleet's productivity and efficiency. You will support 4 mines within 2 hours drive from Toowoomba, mainly focusing on Meandu Mine, requiring 2-3 days per week onsite. The rest of the time will be spent supporting the other mines in the western Darling Downs region.
Key Responsibilities
* Build strong relationships with mining customers.
* Review fleet performance and troubleshoot issues.
* Conduct machine inspections and audits.
* Assist in component forecasting and wear analysis.
* Provide solutions to enhance fleet productivity.
* Manage customer concerns and work towards resolutions.
* Plan maintenance and forecast resources.
* Minimize downtime and optimize operations.
* Contribute to budget planning with forecasts and insights.
Requirements
* Mechanical trade qualifications.
* Strong understanding of earth-moving and construction equipment.
* Ability to travel and spend 2-3 days onsite weekly.
Additional Information
Hitachi values diversity and is an equal opportunity employer. This is an entry-level, full-time position in the Machinery Manufacturing industry, with a focus on other job functions.
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