High-Quality Customer Service
- Telephony Systems and CRM Navigation
**Key Accountabilities**
- Be the key point of contact for general public customers calling through seeking information
- Liaise with clients, staff, managers and key stakeholders to support and achieve quality outcomes for the Agency.
- Contribute to the improvement of workplace processes and procedures, particularly regarding improving client service and efficiency of operational requirements.
- Maintain accurate records and documentation, including electronic file management using Objective (EDRMS), in accordance with the Territory Records Act 2002.
- Undertake daily administration matters including records management, processing invoices and monitoring expenditure, fleet and uniform administration, assist with the SLA Corporate asset register and general Human Resource enquiries.
- Assist with HR onboarding; Send out new starter onboarding and induction information including managing the workflow process to key business units and managers.
- Draft procedures, communications and reports and guidelines relevant to the team's activities and project requirements.
- Assist with the Corporate Services Issues Log Register to support Corporate Services and People and Capability.
**Key Requirements**
- Demonstrated experience and confidence in providing satisfactory customer experiences by exerting a great deal of knowledge, professionalism, problem solving skills and high aptitude to following communication guidelines, procedures and policies.
- Proven ability to manage competing priorities and multiple administrative projects and tasks including the ability to develop and/or willingness to quickly gain knowledge to support processes relating to Human Resource, Records Management, Work Health and Safety and building and fleet management effectively and on time.
- Demonstrated written, verbal and interpersonal skills including the ability to liaise and collaborate effectively with internal and external staff and stakeholders.
- Demonstrated proficiency in telephony systems and CRM, Microsoft Office, particularly Microsoft Word and Microsoft Excel, as well as knowledge of, or ability to develop proficiency in the use of Electronic Document Management Record System (EDRMS), such as Objective and other systems required.
- Ability to listen and communicate clearly (verbally and in writing) with a range of stakeholders at all levels.
- Demonstrated ability to work as a positive team member who is adaptable to working and supporting others across a variety of functions within the broader team.
- The ability to maintain a high level of discretion and confidentiality.
**Highly Desirable**
- First aid or fire warden qualification and/or willingness to obtain one and be designated as first aid and/or fire warden officer.
**If this sounds like you**:
**Infopeople - Carissa San Luis**
3767904