Our Tasmanian salmon has a global reputation for exceptional quality and flavour — and behind every perfectly delivered order is a brilliant team making it all happen. At Huon, our Customer Service team sits at the heart of the business. They’re the calm in the chaos, the detail-lovers, the problem-solvers, and the friendly faces behind every great customer experience. Right now, we’re on the hunt for a Customer Support Officer superstar to join our team and help keep everything running smoothly. The role This is a hands-on, high-impact role where no two days look the same. You’ll provide critical operational and administrative support to the Customer Service team — keeping orders moving, systems humming, inboxes under control, and daily checks spot on. Your work enables our Customer Service Representatives to focus on what they do best: building relationships and resolving issues — while you keep the engine running behind the scenes. What you’ll be doing You’ll play a key role in the day-to-day rhythm of our Customer Service function, including: • Assisting with export order uploads, confirmations and Air Waybill (AWB) updates • Completing daily order checks and end-of-day processing • Managing Metcash portal order processing and invoice reconciliation • Supporting wholesale and export order confirmations • Managing the shared Customer Service inbox, triaging and allocating requests • Providing overflow support during peak periods or team leave • Maintaining accurate records, documentation and system data • Spotting opportunities to improve efficiency, accuracy and workflow • Following safety, compliance and data integrity standards • Pitching in with ad hoc tasks when needed — teamwork is everything here What we’re looking for You’ll thrive in this role if you’re organised, detail-driven, and love being part of a supportive team. Ideally, you’ll bring: • Experience in administration, order processing or customer service support • Strong attention to detail and a high level of accuracy • Confidence using ERP systems (SAP preferred) and Microsoft Office • The ability to manage repetitive, deadline-driven tasks with ease • Strong organisation and time management skills • A proactive, team-first mindset • A commitment to Huon’s values, safety and continuous improvement Why join Huon? When you join Huon, you’re joining a business that’s future-focused, values-led, and proud of what we produce. You’ll enjoy: • Discounts on our premium, sustainably farmed salmon — the best salmon in the world, at home • Ongoing training and development to support your career growth • Discounted health insurance and wellbeing benefits • Retail and lifestyle discounts across everyday shopping • The opportunity to make a real impact in a business that cares about quality, people and the future Ready to dive in? Click Apply Now and follow the prompts — we can’t wait to meet you