Regional Manager CQ/NQ
Job Description
Total Ventilation and Hygiene Services is a leading national provider of mechanical, electrical, fire, hydraulic, and general maintenance services with over 650 employees nationwide. We are committed to delivering competitive and high-quality services to our customers.
We are seeking a skilled Regional Manager to support our teams in achieving their goals aligned with business objectives. The successful candidate will ensure all teams meet or exceed customer Key Performance Indicators (KPIs) through effective communication and proactive customer engagement.
Responsibilities
* Support schedulers, Service Supervisors, and technicians in achieving their goals aligned with business objectives
* Ensure all teams meet or exceed customer KPIs through effective communication and proactive customer engagement
* Monitor and own financial results for your region
* Become the face of the region for our customers, the first point of contact
* Foster strong cross-functional collaboration between operations, finance, HR, compliance, and customer-facing teams to maintain smooth workflows and accountability
* Lead continuous improvement initiatives in workflows, dashboards, and reporting to enhance operational efficiency and customer outcomes
* Approve and oversee critical business decisions including quotes, timesheets, leave requests, and recruitment in line with commercial goals and workforce planning
* Maintain oversight of escalations, dispute resolution, incident management, and compliance issues, ensuring timely and effective resolution
* Champion a positive workplace culture focused on employee development, high performance, and accountability
* Drive business development initiatives, including onboarding new customers and expanding existing accounts to maximise productivity and growth
* Collaborate closely with the Invoicing and Compliance teams to ensure accurate financial reporting and adherence to internal policies