Exciting full‐time opportunity within the world's leading sustainable building materials company. Supportive and diverse management, setting realistic targets and goals. Competitive remuneration including 14% superannuation and overtime. East Perth location.
Holcim
Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings. Headquartered in Zug, Switzerland, Holcim has more than 48,000 employees in 45 markets – across Europe, Asia Pacific, Latin America, Middle East & Africa. Holcim offers high‐valued end‐to‐end building materials and solutions, powered by premium brands including ECOPact low‐carbon concrete and ECOPlanet low‐carbon cement.
Holcim Australia & New Zealand is a leading supplier of cement, aggregates, ready‐mix concrete, and engineered and pre‐cast concrete solutions. Our proud history began in Australia in 1901 and in Aotearoa New Zealand, our involvement in the building industry dates back to 1888. Holcim Australia & New Zealand has been officially certified as a Top Employer 2025 by the Top Employers Institute, recognising our commitment to creating a world‐class workplace where people thrive.
The Opportunity
You will be joining a well‐established team that provides customer service support to a wide range of clients. Working in a fun environment you will deal with a diverse range of people – from labourers to project managers – handling inbound enquiries and outbound order confirmations.
Key Responsibilities
* Handle customer enquiries promptly and courteously, advising of any delays.
* Process customer orders accurately and in a timely manner.
* Maintain regular and effective communication with both sales and production staff.
* Escalate any customer issues that cannot be resolved to the appropriate department or manager.
* Liaise with dispatchers as necessary to reduce costs while maintaining optimum service levels to customers.
* Ensure full knowledge and compliance with the Allocation Procedure Manual.
* Consistently improve on processes.
* Perform varied duties from time to time consistent with the employee's training and skills, to standards that will be specified as required.
* Liaise with the Operation and Scheduling teams to ensure customer requirements are understood and met in a timely manner.
* Act as the main point of contact for customers and employees.
About You
* Previous experience in a customer service or similar role.
* Comfortable working in a fast‐paced environment and speaking on the phone with customers, often handling a high volume of calls a day.
* Strong written and verbal skills with the ability to communicate clearly, openly, and effectively with customers and stakeholders at all levels.
* Excellent problem‐solving and conflict‐resolution skills are essential.
* Excellent attention to detail and high‐level proficiency in Google and MS Office.
Experience in precast or concrete is a bonus but not essential, as full training is provided in ordering systems, product knowledge & mixes.
This is an outstanding opportunity to grow your career within a world‐leading business.
Why Holcim
At Holcim we offer an inclusive environment where people feel comfortable bringing their authentic selves to work. We provide a high‐performance workplace that empowers problem solvers, creative thinkers and innovators, promoting a diverse workforce. Holcim is an equal opportunities employer and we make no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age. People are treated fairly in line with human rights and non‐discrimination standards set out in the Holcim Code of Business Conduct.
We don't just offer jobs – we offer long‐term careers with a deep and diverse structure that provides many cross‐functional pathways. If you're ready to take your career to the next level and join our dynamic team of professionals, we want to hear from you.
Apply now!
Candidates must hold valid Australian work rights with no restrictions on employment duration or hours. We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. Holcim will not accept unsolicited resumes from third‐party recruiting agencies in response to job postings.
#J-18808-Ljbffr