Overview
Claims Advisor – Industrial Deafness, Sydney / Newcastle. This is a permanent full time prospect open to candidates based in Sydney & Newcastle.
What You’ll Do
- Manage a portfolio of Industrial Deafness workers compensation claims.
- Provide timely updates and resolution of claims in line with Service Level Agreements (SLA).
- Build and maintain strong relationships with injured workers, employers, brokers, and third-party providers.
- Ensure compliance with relevant workers compensation legislation and regulatory requirements.
- Maintain accurate records, diarise claims for follow-up, and proactively manage claims.
- Collaborate with internal teams, including iCare & SIRA, to ensure effective claims management.
- Continually identify opportunities for process improvement within a continuous improvement framework.
What You’ll Bring
- Excellent communication and interpersonal skills to build relationships with a variety of stakeholders.
- Strong organisational and time management skills to effectively manage your claims portfolio.
- Proficiency in Microsoft Office (Word, Excel) and experience using databases.
- A solid understanding of Workers Compensation Legislation and industry processes.
- Experience in working with third-party providers, legal panel providers, and corporate clients.
- A collaborative mindset with the ability to direct and work well with internal and external teams.
Why Suncorp?
- Leave: Annual, personal, flexible, loyalty leave, plus up to 20 weeks parental leave at full pay (or 40 weeks at half pay).
- Hybrid Working: Flexibility to work on-site and from home.
- Work-Life Balance: Support to help you thrive professionally and personally.
- Staff Discounts: Up to 25% off Suncorp Insurance brands and deals with 400+ top retailers.
- Recognition Programs: Celebrating your achievements and contributions.
- Career Development: Ongoing training and growth opportunities.
- Reputable Employer: Inclusive, diverse workplace within a trusted national brand.
- Community Engagement: Participate in meaningful initiatives, including Spirit to Cure charity events.
If you’re ready to make an impact and join a company that invests in its people, we want to hear from you. Apply now and help us drive performance and excellence across our Personal Injury Claims business. For a confidential conversation, contact .
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📌 Claims Advisor - Industrial Deafness
🏢 Suncorp Group
📍 Melbourne