Job Overview:
The Assistant Store Manager plays a pivotal role in driving sales growth and delivering exceptional customer experiences across all store operations.
This position involves leading by example to foster a welcoming environment, ensuring that customers feel valued and supported at every touchpoint.
Key Responsibilities:
* Customer Service: Provide top-notch service to customers, responding promptly to queries and resolving issues efficiently.
* Store Maintenance: Maintain a clean, organized, and visually appealing store environment, including merchandise and displays.
* Team Management: Supervise and motivate store associates to meet sales targets and deliver outstanding customer service.
* Inventory Control: Order, receive, and stock merchandise in a timely manner to prevent stockouts and overstocking.
* Visual Merchandising: Set up attractive window and in-store displays to drive sales and create an engaging shopping experience.
* Operations: Process product returns, price changes, and mark downs efficiently, while maintaining accurate records.
* Recruitment and Training: Recruit, train, and schedule store associates and keyholders to ensure seamless store operations.
* Reporting and Compliance: Submit accurate reports and payroll information to head office, while monitoring and reporting loss prevention, health and safety, and damage incidents.
Requirements:
* At least 2-3 years of general retail experience
* Ability to work independently and collaboratively as part of a dynamic team
* Strong organizational and time management skills to prioritize tasks effectively
* Availability to work evenings and weekends as needed