Are you a hands-on leader who thrives in dynamic hospitality environments? Located in the heart of Kalbarri, Riverview Holiday Apartments is a 114-room coastal resort with a pool, BBQ areas, landscaped gardens, and shared guest facilities. We are seeking an experienced and service-driven Resort & Front Office Manager to take the lead in delivering exceptional guest experiences while ensuring seamless day-to-day operations.
This is an exciting opportunity to combine leadership, operations, and guest relations in a role where no two days are the same.
-----------------------------------
About the Role
As the Resort & Front Office Manager, you'll be responsible for the smooth running of the resort's front-of-house operations. You'll oversee all aspects of guest services, housekeeping coordination, compliance, and operational excellence — ensuring every holiday guest and apartment owner enjoys a welcoming and high-quality experience.
-----------------------------------
Key Responsibilities
Guest Experience & Service
* Ensure a consistently high standard of guest service from check-in to check-out.
* Address guest enquiries, concerns, and feedback professionally and promptly.
* Provide local insights, manage tour bookings, and promote resort facilities.
Front Office & Operational Management
* Oversee the day-to-day running of the front office, reception, and reservations.
* Manage room inventory across 114 apartments to optimise occupancy and revenue.
* Coordinate with housekeeping and maintenance for room readiness and upkeep.
* Ensure accurate handling of guest accounts and transactions.
Team Leadership
* Recruit, train, schedule, and supervise housekeeping staff and contractors.
* Foster a motivated, service-oriented team culture.
* Monitor performance and conduct regular feedback and reviews.
Compliance, Systems & Stock
* Ensure full compliance with health and safety standards, property regulations, and emergency procedures.
* Perform regular room inspections for cleanliness and quality assurance.
* Maintain stock control and ordering of front office supplies, linen, and consumables.
* Confidently use booking systems (Escapia experience desirable, but not essential).
-----------------------------------
What We're Looking For
* Minimum 3 years' experience in front office or resort/hotel management.
* Certificate III, Diploma, or relevant qualification in Hospitality, Tourism, or Management (preferred).
* Strong leadership, communication, and interpersonal skills.
* Proven ability to thrive in a dynamic, service-oriented environment with high guest interaction.
* Tech-savvy with knowledge of reservations systems.
-----------------------------------
What We Offer
* Competitive salary.
* Accommodation available, subject to negotiation.
* A professional and supportive team environment.
* The chance to lead operations in a vibrant 114-room coastal resort in iconic Kalbarri.
-----------------------------------
Apply Now
If you're passionate about hospitality and ready to bring your leadership and service skills to a role where you can make a real impact — we'd love to hear from you.
Send your resume and a brief cover letter to be considered.
Please note: Only shortlisted candidates will be contacted. You must be an Australian resident or hold permanent residency. No agencies, please.