Service Co-Ordinator – ASSA ABLOY Entrance Systems Industrial
Join a Global Leader in Entrance Automation
ASSA ABLOY Entrance Systems is a world-leading provider of automated entrance solutions.
We’re searching for a proactive, organised, and customer-focused Service Co-Ordinator to support our service operations in Crestmead, Qld.
If you thrive in a fast-paced environment, enjoy problem-solving, and love keeping things running smoothly behind the scenes — this is the perfect opportunity for you.
About the Role
• Act as the central connection between customers, technicians, and subcontractors.
• Ensure planned maintenance, repairs, upgrades, and service requests are delivered on time and efficiently.
• Support productivity, service quality, and customer satisfaction.
What You’ll Be Doing
• Manage Technician schedules, rosters, and daily dispatch.
• Organise workloads for PMs, quoted works, emergency breakdowns, and on-call rosters.
• Allocate and manage Sub-contractors for works, upgrades, quotes, and invoicing.
• Liaise with customers on installation timelines, service call-outs, and job updates.
• Address/escalate job-related issues professionally.
• Update IFS with job statuses and maintain accurate documentation.
• Generate purchase orders, prepare quotes, and manage administrative duties.
• Assist with inventory management when required.
What You Bring
• 1–3 years’ experience in a service or scheduling role.
• Strong understanding of service and maintenance processes.
• Excellent customer service and communication skills.
• Proficiency with MS Office
• Current driver’s licence and own transport.
• Strong problem-solving, time management, and multitasking abilities.
• Attention to detail and confidence working with paperwork and reporting.
Key Performance Indicators
• Quality and accuracy of work.
• Time-management and ability to prioritise.
• On-time and in-full completion of process steps.
• Service efficiency and productivity.
• Contribution to service budget achievement.
• Compliance with safety and company policies.
Ready to Apply?
• If you are a motivated, organised professional with a passion for great service — we’d love to hear from you.
• Apply now and join an organisation that opens doors and creates possibilities.