Claims Service Consultant Level 1 – 12-Month Contract – Customer & Operations
At Allianz, we're proud to be named one of the Best Workplaces in Australia **** and a Great Place to Work. We prioritise care for our customers, the planet, and each other. Join us and be part of an inclusive workplace that promotes lifelong learning, development, and global mobility.
About The Role
Act as the first point of contact for new Motor Fleet claims, managing inquiries and guiding customers through the claim lifecycle.
Manage a high volume of inbound and outbound calls with care, efficiency and professionalism in a fast-paced team environment.
Build and maintain strong, respectful relationships with internal teams and external partners to achieve positive customer outcomes.
Deliver empathetic, solution-focused customer service while fostering collaboration within the team.
Ensure compliance with regulatory standards, maintaining integrity and attentiveness in all customer interactions.
About You
Experienced in call-centre environments with exposure to commercial and retail insurance, complaints, and motor fleet claims.
Strong communicator skilled in managing high call volumes and building effective relationships with brokers and customers using digital tools and systems.
Detail-oriented and organized, able to interpret complex information, ensure accuracy across systems, and manage Product Disclosure Statements (PDS).
Adaptable and tech-savvy, with a passion for leveraging emerging technologies and continuous professional development.
Enthusiastic about staying ahead in a fast-changing digital world.
Benefits and Perks
Inclusive culture with a supportive, open-mind team focused on customer outcomes.
Flexible and remote work options and workplace adjustments for work/life balance.
Career development opportunities including mentoring, global mobility, and access to over 10,000 learning resources.
Financial and wellbeing perks: discounts on Allianz products, retail, tech and travel and employee share purchase program.
More details available on the Allianz Careers site.
About Allianz Group
Allianz Group is one of the world's most trusted insurance and asset management companies. We welcome applications from all backgrounds, supporting equal opportunities for all.
If you need support or adjustments during the recruitment process, please email for a confidential conversation.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Consulting, Information Technology, and Sales
Industries
Financial Services and Insurance
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