Overview See yourself in our team: We are seeking a dynamic and results-driven Branch Manager to lead and inspire a team of people leaders within our SA Operations.
This pivotal role is responsible for providing strategic direction and fostering a high-performance culture to ensure the achievement of business unit Key Performance Indicators (KPIs).
As the Branch Manager, you will work closely with the senior leadership team to ensure all contractual obligations are met, while identifying and driving opportunities to enhance financial performance and business growth.
Your leadership will be instrumental in aligning operational goals with the organization's strategic objectives, ensuring the delivery of exceptional service and value to our clients.
How you'll make an impact On a day to day basis you will: Identify skill gaps, analyze team performance, and develop strategies to improve claims management outcomes, aligning with RTWSA requirements and KPIs.
Provide leadership to integrate risk management, achieve business plan goals, and manage budgets to support target remuneration and business success.
Provide coaching, feedback, and upskilling opportunities to staff, addressing technical and performance issues while fostering knowledge sharing.
Lead Team Managers to develop a service-oriented culture, encourage creativity and continuous improvement, and monitor performance against KPIs.
Conduct performance reviews, manage HR processes, facilitate meetings, oversee recruitment/onboarding, and recognize staff achievements.
Oversee daily operations, ensuring compliance with RTWSA standards, high client service, complaint resolution, and alignment with CARE principles.
Support business development, client retention, and stay updated on legislative changes to maintain service quality and drive continuous improvement.
About you We are interested in hearing from people who have: Workers Compensation, Insurance or Service Industry (Community/Aged Care etc) experience essential Proven experience in a leadership role, preferably within operations or a similar environment.
Strong strategic thinking and decision-making abilities.
Excellent communication and interpersonal skills to effectively lead and collaborate with diverse teams.
Demonstrated ability to meet and exceed business objectives and KPIs.
Experience in managing contractual requirements and driving business growth.
A results-oriented mindset with a focus on delivering exceptional outcomes.
Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers